Privacy Policy

1. Overview

This Privacy Policy explains how Flowbiz Sàrl ("we", "us") collects, uses, and protects personal data through the Smart Billing platform, including the Smart Billing web dashboard and the Smart Billing Mobile app used by our support operators.

Smart Billing is the shared licensing, subscription, billing, and customer-support backend for our family of products (Bookr Pro, PPE Suisse, ApiSwiss, Swiss Family, and others). This policy covers data processed by Smart Billing itself; each connected product has its own privacy policy for data it collects directly from its own end users.

2. Data We Collect

Operator accounts (Smart Billing admin dashboard and Smart Billing Mobile): name, email address, and password (stored as a salted hash, never in plain text).

Push notification tokens: when an operator enables notifications in Smart Billing Mobile, we store a device token (Firebase Cloud Messaging for Android, Apple Push Notification service for iOS) used solely to deliver support alerts to that device.

Customer support data: when an end user of a connected application contacts support, we store their name, email address, and the content of their messages (including any attached media) so operators can respond. This data originates from the connected application the end user is using, not from Smart Billing directly.

Licensing & billing data: for each connected application and its customers, we store license status, subscription details, invoices, and payment records necessary to operate the licensing and billing service.

Technical data: standard server logs (IP address, timestamps, request metadata) for security and debugging purposes.

3. How We Use Data

• To operate operator accounts and authenticate access to the dashboard and mobile app
• To deliver push notifications about new support messages to operators
• To route and display customer support conversations to the right operators
• To manage licenses, subscriptions, invoicing, and payments for connected applications
• To maintain the security and reliability of the platform

We do not sell personal data, and we do not use it for advertising.

4. Third-Party Services

We rely on the following third-party processors to operate Smart Billing:

• Firebase Cloud Messaging (Google) — delivers Android push notifications
• Apple Push Notification service (Apple) — delivers iOS push notifications
• Infomaniak Network SA — hosts our servers and databases, exclusively in Switzerland and the European Union

Each of these providers processes data under its own privacy terms and only to the extent necessary to provide the service we use them for.

5. Data Retention

We retain account and support-conversation data for as long as the underlying operator account or connected application relationship is active, and for a reasonable period afterward for legal, accounting, and dispute-resolution purposes. Push notification tokens are removed automatically once they become invalid (e.g. app uninstalled).

6. Your Rights

If you are an operator with a Smart Billing account, or a customer whose data we process on behalf of a connected application, you may request access to, correction of, or deletion of your personal data by contacting us at the address below.

7. Security

We use industry-standard measures to protect personal data, including encrypted connections (HTTPS), hashed passwords, and access-controlled infrastructure. No method of transmission or storage is 100% secure, but we work to keep data protected at every stage.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.